Privacy Policy
Coco’s Mobile Pet Grooming · Effective Date: May 26, 2026
Coco’s Pet Services LLC, doing business as Coco’s Mobile Pet Grooming, (“Company”, “we”, “our”, or “us”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.cocosmobilepetgrooming.com or use our mobile pet grooming services. Please read this policy carefully to understand what information we collect, how we use it, and your rights in relation to that information.
By using our Services, you agree to the terms outlined in this Privacy Policy.
1. Information We Collect
We may collect information about you in a variety of ways. The information we may collect on the Site or through our services includes:
a. Personal Data
Personally identifiable information, such as your:
- Full Name
- Email Address
- Phone Number
- Billing and Service Address
- Payment Information, handled securely via third-party payment processors
- Pet Information, such as name, breed, size, coat condition, allergies, behavior notes, and special needs
- Any other details you voluntarily submit when contacting us or scheduling appointments
b. Derivative Data
Information our servers automatically collect when you access the website, such as:
- Your IP address
- Browser type
- Access times
- Pages viewed directly before and after accessing the Site
- Device identifiers
c. Financial Data
We do not store credit card numbers. All transactions are processed through secure third-party platforms, such as Stripe, Square, or other payment processors, which handle payment details in compliance with applicable security standards.
d. Mobile Device Data
Device information such as your mobile device ID, model, manufacturer, and location information if you use our mobile site or scheduling tools.
e. Data from Contests, Giveaways, and Surveys
If you participate in any promotions, we may collect information such as your name, email address, phone number, or other requested details.
2. How We Use Your Information
We use the information we collect in the following ways:
- To provide and manage mobile pet grooming appointments
- To provide mobile dog grooming, mobile cat grooming, deep dental cleaning / non-anesthetic dental cleaning, and grooming add-on services
- To send appointment confirmations, reminders, and updates
- To personalize user experience
- To improve our website and service offerings
- To send marketing communications, newsletters, and promotional offers
- To respond to customer service inquiries
- To fulfill contractual obligations
- To comply with legal and regulatory requirements
- To prevent fraudulent transactions and monitor against threats
- To enforce our Terms and Conditions
3. Disclosure of Your Information
We may share information we have collected about you in certain situations. Your information may be disclosed as follows:
a. By Law or to Protect Rights
We may share information if required to do so by law or in the good-faith belief that such action is necessary to:
- Comply with legal obligations
- Protect and defend our rights or property
- Prevent fraud or criminal activity
- Protect the safety of users, customers, pets, staff, or the public
b. Third-Party Service Providers
We share information with trusted third-party vendors and partners that perform services on our behalf. These may include:
- Payment processors
- Scheduling platforms
- Email marketing providers
- Text messaging services
- Data analytics providers
- Hosting providers
- Customer relationship management platforms
- Review request platforms
These third parties are contractually obligated to protect your data and use it only for the purposes for which we disclose it to them.
c. Business Transfers
If Coco’s Pet Services LLC or Coco’s Mobile Pet Grooming is involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction. You will be notified via email or a prominent notice on our Site of any change in ownership or use of your personal data.
4. Tracking Technologies
Cookies and Web Beacons
We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Site to help customize the Site and improve your experience. When you access the Site, your personal information is not collected through the use of tracking technology unless you voluntarily submit information through a form, booking tool, or other website feature.
You can choose to set your browser to refuse cookies or alert you when cookies are being sent. However, some parts of the Site may not function properly without them.
5. Third-Party Websites
Our Site may contain links to third-party websites that are not affiliated with us. This may include booking platforms, payment processors, social media pages, Google Business Profile links, or other third-party services. Once you leave our Site or are redirected to a third-party site or application, you are no longer governed by this Privacy Policy. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
6. Data Retention
We retain your information for as long as necessary to:
- Provide services
- Maintain appointment and customer records
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
You may request the deletion of your information at any time, subject to legal and operational retention obligations.
7. Data Security
We implement administrative, technical, and physical security measures to help protect your personal information. While we use reasonable efforts to secure your personal data, no method of transmission over the Internet or method of electronic storage is 100% secure.
8. Your Privacy Rights
Depending on your location, you may have the following rights:
- Right to Access – You may request access to your data.
- Right to Rectification – You may request that we correct inaccurate information.
- Right to Erasure – You may request that we delete your personal data.
- Right to Restrict Processing – You may ask us to limit the use of your personal data.
- Right to Object – You may object to our use of your information.
- Right to Withdraw Consent – If we process your data based on your consent, you may withdraw it at any time.
To exercise any of these rights, email us at: cocosmobilepetgrooming@gmail.com
9. Do-Not-Track Features
Most web browsers and some mobile operating systems include a Do-Not-Track (“DNT”) feature. Because there is no uniform technology standard for recognizing and implementing DNT signals, we currently do not respond to them.
10. Children’s Privacy
We do not knowingly collect or solicit personal data from children under 13 years of age. If we learn that we have collected personal information from a child under age 13, we will delete that information as quickly as possible.
11. Marketing Communications
By providing your phone number or email address, you agree to receive:
- Appointment confirmations
- Service updates
- Promotional content and offers
- Customer feedback requests
You can opt out of marketing communications at any time:
- Click “unsubscribe” at the bottom of emails
- Reply “STOP” to SMS messages
- Contact us directly at cocosmobilepetgrooming@gmail.com
12. Changes to This Privacy Policy
We reserve the right to modify this Privacy Policy at any time. Changes and clarifications will take effect immediately upon their posting. If we make material changes, we will notify you via the Site or email.
13. Contact Us
If you have questions or comments about this Privacy Policy, please contact us at:
